Thu. July 29, 2010

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Research Reports
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Donna Arce, Business Internet Banking Program Director
Barlow Research Associates, Inc.
darce@barlowresearch.com
201-438-7313

Examples of Barlow Research Syndicated Reports:

Business Internet Banking In-Depth Reports
Initiating the Change from Paper to Electronic Statements
In-Depth Report - Analysis Report
The industry has accomplished making online statements widely available for their business customers by providing good archives, similar-to-paper formats, and notification alerts. The value proposition is not clear to businesses and appears to be weighted in the bank’s favor. If a significant shift is going to occur in the elimination of paper statements, the industry will have to initiate the behavioral changes needed.
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Beyond Technology: Managing the Customer Experience
In-Depth Report - Analysis Report
Advances in technology have changed banking behaviors; however, technology alone does not define the customer experience. Organizations with channels that work collaboratively will enhance the experiences of their customers.
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How Banks Differentiate Their Online Banking Web Sites from the Competition
In-Depth Report - Analysis Report
Online innovations that are customer focused will advance adoption rates, feature usage and ultimately help banks to monetize their Internet banking offering.
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Growing the Mobile Banking Channel
In-Depth Report - Analysis Report
Mobile banking is an extension of Internet banking , not a replacement. It is a viable service channel enabling business customers to monitor accounts, conduct transfers and bill payments.
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