Increase the value of research by utilizing the reporting capabilities of the Customer Relationship Gateway powered by Themis™.

As the first responses arrive, the Customer Relationship Gateway will begin to tabulate results. Clients will receive the following benefits from the gateway:

• Up-to-date online scorecards and key question reporting for each region and segment provided daily
• Action alerts sent directly to Relationship Managers through their preferred communication method (email, text message, telephone call)
• Downloadable scorecards and top-line regional and corporate level reports with key competitor comparisons at the completion of fielding
• RM level reporting for sales managers and RMs including banker level response portal containing single customer responses (optional)

Gain Insight into the Overall State of Service Quality Prior to the End of Fielding

Online Fast Reports:
1. Online scorecards reporting by team, area, region and segment level.
2. Key question reporting based on region and segment.
3. RM level reporting including anonymous information from individual respondents. (optional)

Barlow Research will host your Customer Relationship Gateway on a dedicated server on site at our company headquarters. Personal customer information provided by clients will be hosted on this dedicated server.

Notify RMs, Managers and Stakeholders about Potential Urgent Action Items to Strengthen Relationships with Business Customers

Action Alerts:
1. Management team can receive action alerts through email, text message or telephone call
2. Management team will receive action alerts as they are processed by the Customer Relationship Gateway
3. Action alerts can be triggered based on reviews of open-ended questions
   and/or
automated based on responses to closed-ended questions