Barlow Research has vast experience working on custom research that has a qualitative and quantitative focus. Our Customer Relationship Audit® is our flagship research tool designed to measure service quality and report results at the Relationship Manager level.

In addition to our Customer Relationship Audit®, Barlow Research completes multiple quantitative projects with very distinct methodologies and topics. In the last year, we have completed research for our clients using multi-modal, mail, Web, fax and phone data collection methods. At Barlow Research, we understand that our actionable research is most beneficial when the results and analysis can be provided in timely manner. We work with our clients to determine the best approach in reporting the results and assisting our clients in achieving the strategic goals they have planned.

We also understand that quantitative research will not always provide you with the type of insights that are necessary to understand the issues at hand. Barlow Research is a leader in qualitative research for the financial services industry. Our focus group moderators and elite interviewers have vast experience in the financial services industry and have the experience to interview business leaders at all levels. Our professional recording studio allows Barlow Research to complete tele-focus groups which makes it more convenient for respondents to participate. The tele-focus group methodology also allows us to bring diverse groups together based on geography or industry, which are more challenging to gather in a traditional format.