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Barlow Research Associates, Inc. Voice of the Business Customer
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3rd Quarter 2015 Economic Pulse Report

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Register Today! Barlow's September 2015 First Friday Web Cast
"Turning Your Small Business Customers into 'Fans'"

Friday, September 4th, 2015

at Noon Eastern, 11 am Central, 9 am Pacific

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Analyst's Journal PNC Is Leading the Way in Responsiveness to Small Business Clients but Many Banks Have Room to Improve
By Bernie Kuechler

Being responsive to the requests and questions of small business customers is the third most important factor in Barlow Research’s Small Business Drivers of Satisfaction. Being unresponsive to your customers appears to correlate with your customers being unresponsive to you. It should not be a breakthrough to say that being responsive to the questions and requests of your customers is an important factor. Yet, large banks (>$50B in assets) have the most room for improvement... [View Full Article]
Flash Panel Question: "Do businesses expect to increase electronic payments over the next 12 months?"

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Video/Audio Podcasts of the August 2015 First Friday Web Cast

"Emerging Trends in Digital Business Banking"

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Special Complimentary Video Podcast from Barlow Research

"3rd Quarter 2015 Economic Pulse Update"

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3rd Quarter 2015 Economic Pulse Report

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Find out which financial institutions business customers
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Primary Bank Legacy Market Share Database Tool

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For the 2016

Deadline to Submit Nominations is

Friday December 4th, 2015

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August 27, 2015 - Demonstration: Creating A World Class Service Organization [Register]
September 3, 2015 - Demonstration: Barlow Research Online Expert Panel [Register]
September 4, 2015 - First Friday Web Cast: “Turning Your Small Business Customers into ‘Fans’” [Details & Registration]
September 7, 2015 - Labor Day: Barlow Research Offices Closed
September 17, 2015 - Demonstration: Creating a Best Practices Business Banking Web Site [Register]
[View Full Calendar]