Session Information
"MIDDLE MARKET BANKING PANEL: Creating Exceptional Customer Experiences (Members Only Session)"
Monday, May 16th, 2022 at 12:15 pm
Description:
PNC, TD Bank and M&T are rock stars in the middle market banking segment! They receive high customer satisfaction ratings outpacing their Top 10 bank peers despite turmoil created by the pandemic and merger activities. Join as we discuss the importance of personal attention, simplification of the customer journey and branding for success.
Date and Time:
Monday, May 16th, 2022 at 12:15 pm
Session Speakers
Panelist:
Bill Fink,
Executive Vice President, Head of US Middle Market Banking, TD Bank
Jennifer Miller,
Panelist:
Aarthi Murali,
Chief Customer Experience Officer, M&T Bank
Donna Arce,