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Recent Analyst's Journal Articles:

Sep

22

2020

Analyst's Journal

Middle Market Products with the Fastest Growth Are Often Used Outside of the Primary Bank

By Emily Anderson

Middle market companies ($10MM-<$500MM in sales) are lucrative customers to the bank. Less than...

Sep

16

2020

Analyst's Journal

Mobile Banking Becomes Second Most Frequented Channel Behind Online Banking Among Small Businesses

By Youa Yang

2020 is the year that all expectations went out the window. Businesses have had to...

Sep

9

2020

Analyst's Journal

Inability to Delight Middle Market Customers Results in a Negative NPS

By Dallas Capesius

When your customer has a good experience with the bank, do you make sure to...

Sep

2

2020

Analyst's Journal

Branches Remain Important to Small Businesses, but Signs Point to a Changing Paradigm

By Joel Mueller

Branches have long been a key touch point in the small business segment ($100K-<$10MM in annual sales). For years...

Aug

26

2020

Analyst's Journal

Bank of America and Chase Bridge Digital and Physical Channels for Small Businesses

By Youa Yang

Digital banking has been catapulted into the forefront due to the circumstances of the COVID-19 pandemic. Perhaps this is...

Aug

19

2020

Analyst's Journal

The Roller Coaster Ride for Middle Market Credit Demand May Be Over

By Donna Arce

Credit is very important among middle market companies with $10MM -<$500MM in annual sales. Within...

Aug

12

2020

Analyst's Journal

Large Banks Face an Uphill Battle to Recover Loyalty with Small Businesses

By Sandy Hanson

Our small business ($100K-<$10MM in sales) customers have been presented with unprecedented challenges throughout...

Aug

5

2020

Analyst's Journal

Personal Connections Can Preserve Small Business Relationships with Their Primary Bank

By Emily Anderson

Digital transformation had become a norm even prior to the COVID-19 pandemic. There is...

Jul

29

2020

Analyst's Journal

U.S. Bank’s Smart Assistant Joins Sparse Landscape of Voice-enabled Banking Assistants

By Allison Haley

As technology advances and continues to provide convenience to the end user, financial institutions have...

Jul

22

2020

Analyst's Journal

U.S. Bank Launches Everyday Funding, an Integrated Merchant Services Solution

By Youa Yang

Today’s small businesses are struggling with more than the typical hurdles of running a business...