Newsletter
Want access to our weekly Analyst's Journal articles?
Get a 12-month individual subscription for just $499!
- Search
The full version of Barlow Research's weekly email newsletter (which includes access to the Analyst's Journal articles) is available to members of our syndicated research programs, or available for individual purchase at $499 per year. Click the button on the left side of this page to purchase your subscription.
If you are already a client or a paid newsletter subscriber, please log in to view this content in the MyBarlow section, or to update your profile and subscription preferences.
Recent Analyst's Journal Articles:
Sep
12
2018
Analyst's Journal
Monumental Changes in Business Banking Require Being Agile
By Emily Cade
At the 2018 Barlow Research Business Banking Conference, Tim Welsh, Vice Chairman at U.S. Bank, presented a strong message on the importance of Keeping Up with Our Customers. As part of the presentation, Mr. Welsh discussed how expectations of customers are often changing faster than what we anticipate. In order to keep up with these changing expectations and not be left behind, it’s important for the financial institution to incorporate an agile work environment. Customer...
Sep
5
2018
Analyst's Journal
Bank of America and Chase Lead in Mobile Check Deposit Usage Among Small Business Primary Bank Customers
By Youa Yang
Mobile check deposit has been around for the better part of the last five years; in fact, it was one of the most advanced features that brought value to the mobile device helping mobile banking apps gain traction amongst financial institutions and small businesses ($100K-<$10MM) alike. Looking back into our archives, in the 2010-2011 timeframe, we found that Chase and PNC were leading the charge with mobile check deposit for their small business customers. Fast forward to...
Aug
29
2018
Analyst's Journal
Middle Market Products with the Fastest Growth Are Utilized Outside of the Primary Bank
By Emily Anderson
Middle market companies ($10MM-<$500MM in sales) are lucrative customers. Just five of these companies could generate $1MM dollars in net potential revenue for a financial institution. But these companies are typically spreading their business by using multiple financial institutions. According to 1Q18 data, on average, they are using two financial institutions for their banking needs. Only about 1 in 10 middle market companies have added a banking relationship in the last year, but their...
Aug
22
2018
Analyst's Journal
Digital Banking: An Everyday Touchpoint for Middle Market Companies
By Dustin Greelis
On August 3rd, Barlow Research recorded a podcast aimed at discovering how middle market companies ($10MM-<$500MM in annual sales) use digital banking. Digital banking is a crucial and heavily used channel among middle market companies. Gaining a better understanding of the middle market customer’s opinions on different digital channels, products and services will facilitate more targeted solutions to the needs of those customers. To achieve this goal, Youa Yang, Director of Barlow Research’s Digital...
Aug
15
2018
Analyst's Journal
Higher Rates of Entrepreneurship by Acquisition Found Among Younger Middle Market Business Owners
By Donna Arce
Everyone is gearing up for the next generation of business owners. There is more to know about the younger generation aside from anticipating a stronger interest in interacting digitally. An examination of middle market ($10MM-<$500MM) companies by age of the business owner/largest shareholder revealed several telling learnings. Barlow Research has taken a closer look at middle market companies across four different age groups: <45 years old, 45-59 years old, 60-64 years old and...
Aug
8
2018
Analyst's Journal
Small Business Ownership Transitions Are Becoming a Reality, but Bankers Might Be Left Out of the Discussion
By Sandy Hanson
The recession caused many owners of small businesses ($100K-<$10MM in sales) to rethink and postpone retirement and succession plans. Until recently, the average age of the small business owner had continued to increase since many owners held onto their companies through the economic recovery. However, since 2010, we’ve also seen the percent of businesses planning to transition the ownership of their company in the next five years increase. Barlow Research’s most current data (2Q17-1Q18...
Aug
1
2018
Analyst's Journal
Business Bankers Must Go One Level Deeper to Increase Product Purchases
By Joel Mueller
Since the mid-2000s, fewer and fewer small businesses have purchased new banking products and services. Barlow Research’s latest rolling four-quarter data finds only 8% of small businesses have made new product purchases from any bank. This metric has consistently trended down from 18% in 2006. Given the low incidence of new product purchases by existing customers, many financial institutions have focused outward on new customer acquisition, rather than inward on harvesting value from...
Jul
25
2018
Analyst's Journal
Understanding the Small Business Customer’s Expectations of Business Banking Services
By Emily Cade
Managing the small business ($100K-<$10MM in annual sales) customer’s expectations of their banking service needs is one of the most important aspects of the customer and primary bank relationship. Like any business, customers are pleased when they can rely on a timeframe for expected outcomes. The financial industry is no different. The small business customer enjoys having contact with the financial institution to keep lines of communication open. When a small business customer is...
Jul
18
2018
Analyst's Journal
Bank of America, Chase and SunTrust Are Focused on Digital Transformation
By Youa Yang
At Barlow Research’s 2018 Annual Business Banking Conference, I had the pleasure of hosting a discussion panel focused on how financial institutions have transformed customer interactions through digital channels. We discussed digital transformation philosophies, digital banking adoption benchmarks and the next frontier of digital banking. Representing their banks on the panel were: Will Barr, SVP, Small Business Banking Deposits Executive at Bank of America, Chris Fritz, SVP, Head of Digital Solutions at SunTrust and Kevin...
Jul
10
2018
Analyst's Journal
Learning Regions Bank's Winning Formula for Small Business
By Linda O'Connell
Covering 15 states in the South and Midwest, Regions Bank has received more than its share of recognition recently for its quality customer service. In the American Banker/Reputations Institute Survey of Bank Reputations, they were among the few large banks that received an excellent score (above 80) in the customer rankings. In Barlow Research's Small Business (companies of $100K-<$10MM in sales) CAMELS™ analysis, they achieved the #1 ranking among the top 10 market...