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Recent Analyst's Journal Articles:

Jun

9

2021

Analyst's Journal

A View of the Next Decade from a Regulator and Innovator: Is Banking a Melting Ice Cube?

By John Barlow

Every twelve years or so, the banking industry goes through a technology cycle. Around 1984...

Jun

2

2021

Analyst's Journal

The Roadmap for the Decade Ahead Includes Technology + Humans

By Youa Yang

The circumstances of 2020 caused the needle to move on digital transformation. Financial institutions were...

May

26

2021

Analyst's Journal

Each Life Stage a Small Business Progresses Through Has Unique Identifying Characteristics

By Haley Lenzen

The life stage of companies varies drastically within the small business banking segment ($100K-<$10MM...

May

19

2021

Analyst's Journal

Bank of America Is Aggressively Moving Toward a Digital Centric Service Model in the Middle Market Banking Segment

By Kelly Griswold

While 2020 required most of us to become more reliant on technology in various aspects...

May

12

2021

Analyst's Journal

Errors Are Inevitable; How They’re Handled Can Make or Break a Business Banking Relationship

By Christian Lucchesi

Errors are inevitable in the business banking world, occurring across all channels and systems. According...

May

5

2021

Analyst's Journal

The Value of the Business Customer Is Down; a Challenging Earnings Environment Lies Ahead

By Donna Arce

Over the past year, Barlow Research captured a decrease in the value of the business...

Apr

28

2021

Analyst's Journal

The Need for Branches Persists for Many Small Businesses, Why Not Bank of America Customers?

By Joel Mueller

By now, many small businesses ($100K-<$10MM in annual sales) have adjusted the way they...

Apr

21

2021

Analyst's Journal

Potential for Growth in Digital Assistant Usage for Businesses with Expanded Functionality on the Horizon

By Dallas Capesius

Digital assistants are now advancing beyond being a fun novelty for mobile banking users. Since...

Apr

14

2021

Analyst's Journal

Regions Upholds the Top Small Business CAMELS™ Score for Fifth Consecutive Year but Only by Mere Fractions Over U.S. Bank

By Sandy Hanson

In Barlow Research’s 2019-2020 data, large banks (assets >$50B) were identified as primary by 53...

Apr

7

2021

Analyst's Journal

Four of the Top 10 Banks Improved Their Loan Response Time for Small Business Banking by a Day or More

By Haley Lenzen

With the challenges presented by the COVID-19 pandemic, PPP lending, SBA loans and traditional...