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Recent Analyst's Journal Articles:

Oct

26

2021

Analyst's Journal

TD Bank Emerges as the Clear Winner When It Comes to Servicing the Unassigned Small Business Banking Customer

By Haley Lenzen

It is no secret that the assignment of an Account Officer positively impacts the service...

Oct

20

2021

Analyst's Journal

Digital Business Account Opening Innovation: A Consistent Battleground Between Banks and Fintechs

By Christian Lucchesi

The process of opening a business checking account is a crucial touchpoint. When a small...

Oct

12

2021

Analyst's Journal

Understand the Cost of Small Business Account Officer Turnover

By Joel Mueller

Turnover within a bank has been a challenge for many years and can be incredibly...

Oct

6

2021

Analyst's Journal

ACH Transfers and Video Conferencing Garner the Largest Importance Rating Increases Among Small Business Customers

By Adam Johnson

Each year, one of the fundamental aspects of the Digital Business Banking team’s analysis involves...

Sep

29

2021

Analyst's Journal

One in Five Middle Market Companies Will Remain Operational for Only 1-2 Years Under Current Conditions

By Donna Arce

Having just gone through an unprecedented year, we are all hoping to return to a...

Sep

22

2021

Analyst's Journal

The U.S. Bank and Union Bank Merger Will Shake up Business Market Share in California

By Sandy Hanson

On Tuesday, September 21, U.S. Bank announced that they were acquiring Union Bank. While U.S...

Sep

14

2021

Analyst's Journal

Over the Horizon: How Non-banks Could Be Future Contenders in Small Business

By Christian Lucchesi

The most complex challenge in keeping up with digital banking innovation is not losing the...

Sep

8

2021

Analyst's Journal

TD Bank Capitalizes on Merger and Acquisition Expansion in the Middle Market

By Haley Lenzen

Over half (52%) of middle market companies ($10MM-<$500MM in annual sales) fall within the...

Sep

1

2021

Analyst's Journal

Truist & PNC’s Middle Market Account Officers Raise the Bar in Being Prompt and Accessible

By Joel Mueller

Effective Account Officers possess many essential characteristics, but none more crucial than prompt communication and...

Aug

24

2021

Analyst's Journal

Chase’s QuickAccept for Small Businesses Has All the Hallmarks of a Fintech Offering

By Adam Johnson

Over the last few years, many financial institutions have felt increasing competition in the form...